Nerang Medical Centre is committed to safeguarding the privacy and confidentiality of our patients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Collection of Personal Information
We collect personal information necessary to provide quality healthcare services, including:
- Full name, date of birth, contact details
- Medical history, medications, allergies, and treatment plans
- Medicare and health fund details
Information is primarily collected directly from you during consultations, through forms, or via our website. We may also obtain information from other healthcare providers with your consent.
Use and Disclosure of Personal Information
Your information is used to:
- Provide medical treatment and care
- Communicate with other healthcare professionals involved in your care
- Manage billing and administrative tasks
- Conduct practice audits and quality improvement activities
We do not share your personal information with third parties without your consent, except when required by law or to prevent a serious threat to health or safety.
Storage and Security of Personal Information
We store personal information in electronic and paper formats, implementing strict security measures to protect against unauthorized access, alteration, or disclosure. Our staff are trained in privacy obligations and have signed confidentiality agreements.
Accessing and Correcting Your Personal Information
You have the right to access and request corrections to your personal information. Please submit your request in writing to our Practice Manager at the address below. We will respond within 30 days and may charge a fee to cover administrative costs.
Contact Information
For privacy-related inquiries or concerns, please contact:
Practice Manager
Nerang Medical Centre
Shop 7/57 Station Road
Nerang, QLD 4211
Phone: (07) 5620 3633
Email: reception@nerangmedicalcentre.com.au
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner at 1300 363 992 or visit http://www.oaic.gov.au/
We may update this Privacy Policy periodically. The current version will always be available on our website.